Support Agent
v2.3 DegradedCustomer-facing support agent handling billing, shipping, and account queries.
Health Score
Degraded14 Apr 2026, 09:12 UTC
Relios AI Summary
Silent drift detected in the Complex Billing Queries cohort. Root cause attributed to a tool call API response format change ('tool_choice' field added to required params) on 13 Apr 2026. Relios raised an alert after just 12 anomalous sessions.
Detected at 12 sessions+23% escalation rate2 fixes ready
Task Success
71%-25%
Escalations
3.2×+2.2×
Coherence
67%-18%
Latency
1.4s+0.3s
Activity Timeline
Silent drift detected — Complex Billing Queries cohort
14 Apr 2026, 09:12
Tool call API response format change applied by provider (13 Apr 2026) — 'tool_choice' field added to required params
13 Apr 2026, 22:00
Scheduled eval run completed — 3,847 cases, 0 regressions
10 Apr 2026, 14:30
v2.3 promoted to production
01 Apr 2026, 09:00
Ghost-Replay run: 47 regressions caught and prevented
18 Mar 2026, 11:20