Insights
Support Agent · 24-month compound reliability trend
Customer Success Rate
94.2%
from 68% · +23.2 pts
MTTR
4.8 hrs
from 18 hrs · -73%
Eval Coverage
3,847
from 124 · +2,904%
Regressions Prevented
847
from 0 · all time
Customer Success Rate (CSR) Over Time
CSR % · Apr 2024 – Apr 2026
The best agent is the oldest one.
Ship like software. Improve like research. — Relios